Delivery Policy

Delivery Times

We deliver products anywhere in Canada and the continental U.S.A. using Loomis, UPS, or Canada Post. Orders are dispatched within 2 business days. Shipping times are estimated at between 3 – 15 business days, depending on your location within Canada and the U.S.A.

Shipping Costs

Shipping costs are influenced by the size and weight of the product and your location. Exact shipping costs are calculated in the shopping cart and will be added to the order total before checkout.

Shipping Destinations

Pro-Ma Systems (Canada) Incorporated ships goods Canada/U.S.A.-wide, however, at this time we do NOT accept international orders through our website, please contact us on 1-800-661-1888 to enquire about a special order.

Pick Up Policy

Orders to be picked up should be placed at least 2 hours prior to pickup to ensure your wait time is at a minimum.

Second Delivery Charge

The Courier will only attempt to deliver orders once. Unless "No Signature Required" is specified, if there is no one to sign for the delivery, a card will be left, and then it is the Distributor’s responsibility to collect this order from the courier's depot. Additional charges will be passed onto the Distributor should they request a "Second Delivery"